Refund policy
At Majestic Equines, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Period
You may return any unused and unopened products within 15 days of receiving your order for an exchange or full refund. To be eligible for a return, your item must be in the same condition that you received it, and it must be in the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at support@majesticequines. We will provide you with a return authorization and instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days depending on your bank.
4. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Personalized items
- Items marked as final sale
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
If you have any questions about our refund and return policy, please contact us at support@majesticequines.com.