Frequently Asked Questions
What is the Return/Refund Policy?
The return/refund policy is outlined on our Refund & Return Policy page.
What countries do you ship to?
We offer global shipping with exceptions per each brand policy.
Where can I check my order status?
To check the status of your order proceed to the check order status page under My Account for details.
What shipping options do you offer?
We offer ground and expedited shipping.
How can I be notified when a specific product is back in stock?
If you’d like to be notified when a specific item is back in stock please send a request to be notified at support@majesticequines.com.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective item please reach out to support@majesticequines.com with photos of the damaged item as soon as possible. After reviewing the provided details a refund or replacement will be issued along with instructions on how to return the product.
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.
How long does it take to receive a response to my inquiry?
Inquiries sent before 5:00PM EST will receive a same-day response. Any inquiry sent after 5:00PM will receive a response the next day.